Refund policy

The product is materially different from its description, previews or stated specifications.

The files are corrupt, incomplete, or incompatible with the software versions listed on the product page, and the creator cannot resolve it within five business days.

The purchase was duplicated, or was made without authorisation on your payment method.

You changed your mind, bought the wrong item, or no longer need the product, after the files have been downloaded.

The product works as described but does not match a preference not stated on the listing.

You lack the skills or software required, where those requirements were disclosed in the specifications.

Download activity is recorded per account. Refunds on orders with repeated or bulk downloads are reviewed manually, because the licensed material has already been received in full.

Requesting a refund while continuing to use the files is a breach of the licence.

Open the order in your library, choose Request refund, and describe the problem. The creator has five business days to respond or resolve the issue.

If the creator does not resolve it, marketplace moderators decide the case. Their decision is final and is logged in the dispute record.

Approved refunds return to the original payment method within five to ten business days, depending on your bank.

Where a refund is issued after payout, the amount is recovered from the creator's next settlement.

Please open a dispute with us before contacting your bank; chargebacks freeze the affected account until resolved.

Fraudulent chargebacks result in permanent account closure and revocation of all licences on that account.